Difference between revisions of "Troubleshooting"

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==G-Only Networks==
 
==G-Only Networks==
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{{Note| This section only applies to Foo/Katamari alpha prototypes that have not had their firmware updated}}
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===Problem===
 
===Problem===
 
If your chumby '''consistently''' fails to connect to the wireless network, you may be experiencing a known problem with 802.11G (and some Mixed Mode 802.11B+G) networks.   
 
If your chumby '''consistently''' fails to connect to the wireless network, you may be experiencing a known problem with 802.11G (and some Mixed Mode 802.11B+G) networks.   
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In order to work around this issue until a fix is available, try setting your wireless access point to B-Only.
 
In order to work around this issue until a fix is available, try setting your wireless access point to B-Only.
  
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=Stuck during boot?=
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{{Note| This problem should be fixed with firmware version 128}}
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===Problem===
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If your chumby gets stuck on either of the following screens during boot, it may be due to a known issue when transferring a chumby between networks when after it had been previously configured to use encryption on another network.  This scenario may also occur when changing the WEP or WPA/WPA2 password on your access point.
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=Firmware restore=
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<br><br>
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Instructions for restoring firmware was [http://forum.chumby.com/viewtopic.php?id=8654 provided in early 2013] and [http://forum.chumby.com/viewtopic.php?id=9104 circulated again in 2014]. This information should be re-checked to verify it is up-to-date in the future.
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http://files.chumby.com/resources/startup_animation_logo.png &nbsp; http://files.chumby.com/resources/chumby_splash_screen.png &nbsp; http://files.chumby.com/resources/chumby_splash_screen_a.png
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<br><br>
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# Get a USB flash drive
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===Workaround===
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# Download the appropriate firmware for your type of Chumby:
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In order to recover from this mode, please do the following:
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## Chumby Classic: http://files.chumby.com/resources/classic/1-7-3/update.zip
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* power off the chumby
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## Chumby One: http://files.chumby.com/resources/chumbyone/1-0-7/update.tgz
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* carefully slide the core unit out enough to see the USB wifi dongle
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## Chumby 8: http://files.chumby.com/resources/chumby8/1-8-2/update.zip
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* remove the USB wifi dongle
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## Insignia Infocast: http://files.chumby.com/resources/infocast-8/1-0-5/update.zip
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* power on chumby (you will eventually be presented with the following screen):
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# Copy the files to the toplevel of the USB flash drive
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http://files.chumby.com/resources/safe_mode.png
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## Chumby Classic only: '''Unpack''' the zip file and move all of the contents to the top level of the USB flash drive.
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* click "restore factory settings" (do not click 'OK' yet)
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## Other Chumby devices: copy the downloaded file to the top level of the USB flash drive '''without unpacking'''
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*replace the USB wifi dongle
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# Put the flash drive into the back of your device
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*click 'OK'
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# Reboot the device, while touching the screen to get the device into "special options mode".
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*Make a cup of tea
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# Press the "Install updates" button.
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# Press the "Install from USB flash drive".
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# Confirm
  
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At this point, the device should reboot and you will be presented with the initial device configuration screens (touch screen, wireless network, etc).  Configure chumby to talk to your current network and you should be back in operation!
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The device should start updating - DO NOT unplug the the device while this is happening!

Latest revision as of 23:27, 8 March 2014

Account not found?

If you used you chumby at Foo Camp in August of 2006, you may have to recreate your account.

Problems connecting to the network?

G-Only Networks

Note: This section only applies to Foo/Katamari alpha prototypes that have not had their firmware updated

Problem

If your chumby consistently fails to connect to the wireless network, you may be experiencing a known problem with 802.11G (and some Mixed Mode 802.11B+G) networks.

Workaround

In order to work around this issue until a fix is available, try setting your wireless access point to B-Only.

Note: This problem should be fixed with firmware version 128

Firmware restore

Instructions for restoring firmware was provided in early 2013 and circulated again in 2014. This information should be re-checked to verify it is up-to-date in the future.

  1. Get a USB flash drive
  2. Download the appropriate firmware for your type of Chumby:
    1. Chumby Classic: http://files.chumby.com/resources/classic/1-7-3/update.zip
    2. Chumby One: http://files.chumby.com/resources/chumbyone/1-0-7/update.tgz
    3. Chumby 8: http://files.chumby.com/resources/chumby8/1-8-2/update.zip
    4. Insignia Infocast: http://files.chumby.com/resources/infocast-8/1-0-5/update.zip
  3. Copy the files to the toplevel of the USB flash drive
    1. Chumby Classic only: Unpack the zip file and move all of the contents to the top level of the USB flash drive.
    2. Other Chumby devices: copy the downloaded file to the top level of the USB flash drive without unpacking
  4. Put the flash drive into the back of your device
  5. Reboot the device, while touching the screen to get the device into "special options mode".
  6. Press the "Install updates" button.
  7. Press the "Install from USB flash drive".
  8. Confirm

The device should start updating - DO NOT unplug the the device while this is happening!

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